Refund and Returns Policy

Dar Ul Muslim - Refund & Return Policy

Overview

At Dar Ul Muslim, we’re committed to your satisfaction and strive to make returns and exchanges as seamless as possible. While we’re pleased to accommodate most requests, certain policies ensure that all products meet our standards of quality and authenticity. Please review our guidelines below for details on eligibility, return procedures, and processing times to ensure a smooth experience. Your understanding and cooperation with these policies help us maintain the quality and service excellence you expect from us.

1. Eligibility for Returns

Items must be in their original, unused condition, retaining all tags and packaging as when received. Returns are only accepted if the item remains in a resellable state and accompanied by proof of purchase, ensuring our commitment to quality.

2. Initiating a Return

To start a return, contact our support team within 14 days of receiving your order. We will review your request and provide further instructions. Please note that return shipping costs are the responsibility of the customer unless the return is due to our error or a defective item.

3. Refunds Process

Once we receive your returned item, it will undergo a thorough inspection. Approved refunds will be issued within 7-10 business days, credited to your original payment method. We’ll keep you informed during this process and notify you once the refund is complete.

4. Damaged or Defective Items

If you received an item that was damaged or defective, please contact us immediately. We will work with you to arrange an exchange or offer a full refund if preferred. To expedite the process, kindly provide photos of the item and a description of the issue.

5. Non-Returnable Items

Certain items, such as personalized orders or items on final sale, are not eligible for returns or refunds. We recommend reviewing product details and specifications carefully before purchase.

6. Exchanges

We are happy to exchange items for the same product or an item of equal value if available. Please initiate exchanges by contacting our support team, and we’ll guide you through the exchange process.

7. Contact Us for Support

For any questions or further assistance, please reach out to our customer service team. We’re here to ensure a smooth and satisfactory experience with every purchase.